Emergency Management & Communications

Public Safety

141 N Ross St, STE A

  1. Email:
  2. Phone: (334) 501-3110
  3. Hours:  M-F: 8AM-5PM

William A. Mathews JR.

Deputy Public Safety Director

  1. Phone: (334) 501-3122
  2. Email:

Division Information

The Emergency Communications Section is staffed with three Communications Officers at all times. These on-duty personnel are responsible for receiving calls for service and relaying information and instructions for police, fire, medical, and all other emergency services.

The Emergency Communications Section has 12 full-time personnel and six part-time or student personnel. Communications Officers are responsible for answering multiple telephone lines, including emergency 911, non-emergency, and direct ring down lines to each fire station and to the Emergency Medical Service at the hospital. During the course of their duties, Communications Officers also monitor and respond to emergency service personnel on multiple radio frequencies.

When providing a service such as emergency communications, it is essential to stay abreast of changing technology and ensure the best quality of service is being received. When an emergency call is received, it is crucial that a well-trained Communications Officer answers the request in order to provide the needed assistance without delay. The Emergency Communications Section works hard to meet both of these measures with great pride and distinction.

CAD Calls Data Graph

Interesting Facts

  • The average 911 call is answered within 3 seconds.
  • The average non-emergency call is answered within 3 seconds.
  • The 911 Center handles approximately 14,000 telephone calls per month.
  • Fifty-seven percent of telephone calls are received on non-emergency lines.
  • Eighty percent of all 911 calls received are from a cell phone.
  • The City of Auburn established 911 as the emergency number in 1988.
  • The first 911 call made in the United States was made in Haleyville, Alabama in 1968.


CAD calls entered
FY 2018


Total Calls Processed
FY 2018


911 Calls Received
FY 2018